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Privacy Policy

Effective date: November 1, 2026

Cre8tive Craft & Company (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit www.cre8tivecraftco.com (the “Site”) or place an order, how we use it, and the choices you have.

Information We Collect

Information you give us:

  • Account and order details, such as your name, email address, phone number, billing address, and shipping address.
  • Photos, artwork, and text you upload for custom products.
  • Messages you send us through our contact forms, email, or phone.

Information collected automatically:

  • Device and usage information, such as your IP address, browser type, pages viewed, and how you arrived at the Site.
  • Cookies and similar technologies that keep your cart and login working, remember preferences, and help us understand how the Site is used.

Payment information: Card payments are handled by our payment processor (WooPayments, powered by Stripe). We do not store your full card number on our Site.

How We Use Your Information

  • To create and manage your account.
  • To make, ship, and deliver your order, including producing custom items from your uploaded images.
  • To send order confirmations, shipping updates, and replies to your questions.
  • To prevent fraud, spam, and abuse, and to keep the Site secure.
  • To understand how the Site is used and improve our products and shopping experience.
  • To show relevant ads and measure how our advertising performs, where allowed by law.
  • To meet legal, tax, and accounting requirements.

Your Uploaded Photos

We use the photos and artwork you upload only to make and support your order. We do not sell them, and we will not share them publicly without your permission. We may keep them for a reasonable time after your order in case you need a reorder or there is an issue with your order, and you can ask us to delete them at any time.

How We Share Information

We do not sell your personal information for money. We share information only with service providers that help us run the business, such as:

  • Payment processing (WooPayments / Stripe).
  • Shipping carriers and shipping services (such as USPS, UPS, FedEx, and Shippo) to calculate rates, print labels, and deliver your order.
  • Website hosting, email delivery, spam protection, and site analytics providers.
  • Sales channels and marketplaces we use to list our products.
  • Advertising and social media partners, such as Meta (Facebook and Instagram), Google, and Snapchat, which may use cookies or pixels on our Site to measure ads and show you relevant ads.

We may also share information if required by law, to protect our rights or the safety of others, or as part of a business sale or transfer.

Cookies and Advertising

Our Site uses cookies and tracking pixels from WooCommerce and from advertising partners such as Meta, Google, and Snapchat. You can block or delete cookies through your browser settings, though some parts of the Site, like the cart and checkout, may not work correctly without them. You can also adjust ad preferences directly with Meta, Google, and Snapchat through their account settings.

How Long We Keep Information

We keep order and account information as long as your account is active and as long as needed for tax, accounting, and legal purposes. We keep other information only as long as it is useful for the purposes described in this policy.

Your Choices and Rights

You can review and update your account details at any time from your account page. You may also contact us to ask for a copy of your information, to correct it, or to delete it, subject to records we must keep by law. You can unsubscribe from marketing emails at any time by using the link in the email or contacting us. Depending on where you live, you may have additional privacy rights, and we will honor requests as required by applicable law. Nevada residents may submit a request to opt out of the sale of covered information, although we do not sell personal information.

Security

We use reasonable safeguards, such as encrypted connections (HTTPS) and trusted payment processors, to protect your information. No website or online service is completely secure, so we cannot guarantee absolute security.

Children’s Privacy

Our Site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date above.

Contact Us

If you have questions about this Privacy Policy or your information, please reach out:

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